Family Support Worker

University Primary Academy Kidsgrove has a Family Support Worker who can help parents and family members if they have any issues, worries or concerns.

Mrs Hancock is available each day so just drop in or make an appointment with the main office.

What is a Family Support Worker?

A family support worker offers support both within the Academy and outside it. They support parents/carers in a wide variety of ways, helping the ensure that pupils get the most out of their educations but helping to improve things like punctuality, attendance and behaviour. 

They do this by providing one to one support and advice for those who need it, holding therapeutic sessions with your children or sign posting you to outside agencies. 

 During term time they work in partnership with parents/carers, the academy and other agencies to support children and their families, aiming to reduce current issues and prevent future difficulties.

Who can they help? 

  •  Children who are withdrawn or anxious.
  •  Parents/Carers experiencing   difficulties in managing their child’s behaviour.
  •  Parent/Carers whose children are not attending the academy or who have been excluded.
  • Parents/Carers and children who are reacting to change, such as parental separation or bereavement.
  •  Parents/Carers who may need support on a wider range of issues that are impacting on their family life e.g. illness, separation and   domestic violence. 

How do I contact the Family Support Worker?

With your consent the family support worker will will export the difficulties your child is experiencing and identify the best way forward.

To contact the family support worker, fill in the form here and then return by:

  • Email - 
  • Drop in - Seal the form in an envelope and mark with 'Private: For the Attention of the Family Support Worker',  and drop it into the office

What can I expect?

Your family support worker will fill in a referral form with you. Before starting to work with children theywill obtain your consent. They are able to offer a confidential service regarding personal issues. If necessary they would seek you permission to share the information with staff at the academy or other agencies.

Should a Child Protection Issue be identified they are legally bound to follow Government Guidelines.